AI agent for first-line support
An AI agent answers customers around the clock in chat, messengers and email — order status, delivery, returns and product questions.
What we solve
Customers wait for answers
A reply that takes hours sends the customer to a competitor.
Repeated questions
Where is my order, when will it arrive, how can I return it — over and over again.
Peaks and nights
Sales, holidays and weekends overload the team.
Several languages
Customers write in Serbian, English and Russian.
What's included
Answers from your knowledge base
Delivery terms, returns, warranty and product details.
Order status
The agent checks the order in your store, ERP or courier service.
Your channels
Website chat, messengers and email.
The customer's language
The agent replies in the language the customer writes in.
Handover to an operator
Complex cases go to a person with the whole conversation attached.
Reports
What customers ask, how many requests the agent resolved and where it needed help.
How we work
Request analysis
We review recent conversations and choose the topics the agent will handle.
Knowledge base
We collect answers and connect your systems.
Testing
Your team checks the agent on real questions.
Launch
First on part of the requests, then on all of them.
Improvement
We review conversations regularly and add new topics.
Technologies
- Claude · GPT
- RAG
- MCP
- Telegram Bot API
- REST · Webhooks
- PostgreSQL
A support agent takes routine off your team: it answers typical questions instantly, day and night, and leaves people the cases that need attention. It works with live data — orders, stock and delivery — not just a list of prepared answers.
Common questions
What share of requests can the agent handle?
It depends on your topics. During the pilot we measure it on your real conversations, before the full launch.
What if the agent doesn't know the answer?
It says so and passes the conversation to an operator, so the customer doesn't have to repeat anything.
Will customers know they are talking to AI?
Yes. The agent introduces itself as an AI assistant, and the customer can ask for a person at any moment.
Let's discuss your project
Call or write — we reply within one business day. +381 11 000 0000 · hello@tech-union.rs