AI agents for business
AI agents that answer customers and help your team — they work with your documents and systems and pass complex cases to people.
In this section
- AI agent for first-line supportAn AI agent answers customers around the clock in chat, messengers and email — order status, delivery, returns and product questions.
- Internal AI assistantsAn assistant for your team that finds answers in company documents, prepares reports and takes over routine tasks in your systems.
What we solve
The same questions every day
Support and sales spend hours answering repeated questions.
Customers wait
At night, on weekends and during peaks, requests go unanswered.
Knowledge is scattered
Instructions, prices and rules are spread across documents and people's heads.
Routine eats the day
Employees copy data between systems instead of doing their real work.
What's included
Finding the right tasks
We pick the processes where an agent pays off and measure today's workload.
Knowledge base
We collect and structure your documents, FAQs and product data.
Connection to your systems
The agent reads orders, stock and customer data from your ERP, CRM or store.
Channels
Website chat, messengers and email.
Handover to a person
Complex or sensitive cases go to an employee along with the whole conversation.
Quality control
We test answers on real questions and review conversations after launch.
Security
The agent gets access only to the data it needs, and every action is logged.
How we work
Pilot
We choose one process with a clear, measurable result.
Prototype
A working agent on your real data.
Testing
Your team checks the answers before customers see them.
Launch
Step by step, with a person watching the first conversations.
Growth
We analyze conversations and teach the agent new tasks.
Technologies
- Claude · GPT · open-source LLMs
- MCP
- RAG
- PostgreSQL · pgvector
- Go · PHP
- Docker
An AI agent is more than a chatbot with canned answers. It understands the question, finds the answer in your documents and systems, and can act — check an order, book a time slot, create a ticket. We build agents for two main tasks: first-line customer support and internal assistants for your team.
Common questions
Will the agent make things up?
The agent answers from your documents and data and says so when it doesn't know. Uncertain cases go to a person.
Is our data safe?
The agent sees only the data its task requires. We can use model providers that don't train on your data, or run the model on your own servers.
How much does an agent cost to run?
Model costs depend on the number of conversations. We estimate the monthly cost during the pilot, before the full launch.
How is a support agent different from an internal assistant?
A support agent talks to your customers. An internal assistant helps employees find information and handle routine tasks.
Let's discuss your project
Call or write — we reply within one business day. +381 11 000 0000 · hello@tech-union.rs